Frequently Asked Questions

What are the guidelines for the 5% discount on advance orders?
The discount applies only when you specify at the time of your order a delivery date that is at least 90 days in advance. A 50% deposit is required at the time of your order and the balance is due prior to shipping. You will be notified when your hood is ready to ship and payment is required. We reserve the right to ship your hood early if our production schedule allows. If it is not possible for you to receive the hood early, please specify "Do not ship early" when you order. In the event that you place your order through this discount program and then you need to speed up the delivery date, the discount will not apply and the production time will be based on our schedule at that time. If you place an order in the traditional way with our standard turnaround, and need to delay the past 90 days from the order date, no discount will apply unless it is within 7 days of the original order.

Will you hold the order and ship it at a later date?
Yes. We offer a 5% discount if you order 90 days in advance of when you need it. This allows us to better manage our schedule and while you can cross one more thing off your list.

In the event that your project is limited in storage space, we can time our shipping to accommodate your installation schedule. Just let us know.

Can I order by telephone?
Many people do order by telephone at 888-530-7630. We are open Monday through Friday, 8 am to 4:30 Pacific time. We understand that this is a major purchase for your home and we are happy to answer any questions you may have.

What forms of payment are accepted for online purchases?
We process Visa or Mastercard credit cards online or via telephone/fax. If you would rather pay by check, you can print a copy of your shopping cart and mail it with your payment or call us to receive a detailed written invoice from which to pay.

Will Copperworks send an order confirmation via email?
Yes. Our online system will automatically send you an e-mail confirmation and that's why we ask you to register. If you place an order via telephone, you will also receive a written confirmation.

How can I find out the status of an order placed online?
Call us. Our production is still relatively low-tech and personal. Call 888-530-7630. In most cases you will talk to the owner or the person fabricating your hood.

How can I make a change or cancel my order?
Call or e-mail with any changes to your order. In the event that you need to cancel, there may be a 25% cancellation fee. If your hood is already made, there will be a 50% cancellation fee.

What is Copperworks' return policy?
Our products are made to order so we rarely accept an item for return. In the event that it is damaged, we will always stand behind our shipping and packing procedures. All shipping damage claims must be made within 5 days of receipt. If you do suffer jobsite damage, please send us a photo and we may be able to offer some quick tips for repair.

How do I return merchandise?
All claims must be documented and made within 5 days of receipt. Please call or e-mail as soon as possible.

Do you give discounts to the trade?
We do have a discount program but it is expressly limited to ASID or CKD Designers with resale certificates and appliance dealers with our hoods on display.

If you are a designer with an active ASID membership or a business as a CKD, please fax your membership number on your letterhead with a copy of your resale card to 707-762-5530 and we will contact you with the discount available.

If you have a showroom in which you would like to display our products, please all 888-530-7630 and ask for Joe Cain.

In both of these cases, the payment must be made by the Designer or Showroom directly with a company check or credit card.

How do I care for my copper product?
We do not seal any of our copper products with a clear coat or lacquer. Therefore, the copper is still exposed to the environment and subject to changing color. Copper will not rust or break down, but it does change color to dark shades, reds and greens. Since it is a chemical reaction that causes a color change, the pattern of color depends on many factors and may not be uniform. Commonly, the color changing agent is oil from fingerprints. One of the first reactions upon seeing a copper range hood is to touch it. Within 1 to 5 days, you may see those fingerprint marks darkening, especially on polished copper.

How do I install my copper range hood?
NOTE: You will need to provide mounting hardware for your specific installation.

1. Align top of hood with duct work in ceiling or wall. Drill a hole in the top or back for wiring.

2. Attach collar to ceiling or wall duct.

3. Slide hood to collar and attach to ceiling joists or wall studs. You may need to notch the sheetrock where the hood meets the ceiling to aid in leveling. The bottom of the hood should be level at this time.

4. Bend tabs of collar around the top of the hood to secure. If internal ducting is supplied, make necessary connection to align with top of fan unit.

5. Attach wiring of fan unit to house wiring.

6. Slide fan unit into place from bottom of hood. Align holes and secure with screws or nuts provided.

How do I install my copper sink?
For an undermount sink, you can drill holes through the flange around the sink and secure it to the countertop. For top mount sinks, slide the sink down, and secure it with the straps provided to the countertop. If you are installing a sink between a granite or stone top and a plywood sub-top, you can screw it down to the plywood.

A plumber should install the drain and faucet installation to meet any code requirements.